Frequently Asked Questions
What happens if I forget my password?
Don't worry if you forget your password.
Go to the 'My Account' sign in page, click the 'I've forgotten my password' link and enter your email address.
We'll send you a new password.
Once you've got your new password, enter it on the sign in page and from 'My Account' you can change the password we sent you to a memorable password of your choice
Can I come back to my order at a later date?
If you log into your account before you add any items to your basket, our website will automatically store your chosen products in your basket.
If you log out and then back into your account, your items will remain in your basket until you either remove them or you checkout and pay for them.
Can I cancel my order?
You may cancel your order at any stage before your goods are dispatched to you.
If you wish to cancel your order you can do so before it is dispatched by either:
• Emailing us at firstname.lastname@example.org
Please note – this right of cancellation doesn’t apply to products that you have requested to be engraved, or have otherwise been made to your specific requirements.
Are my details secure?
The Pen Shop has secure credit card transaction facilities, supported by Sagepay to ensure that all your details and transactional information are protected to the highest standards.
We never make your details available to companies outside of The salenhlonlinenhl for marketing purposes, although our representatives may hold your data so that your details and/or order can be processed and/or account maintained.
How do I manage the emails I receive?
We want you to receive all the information you need to make your online shopping experience with us a success.
As our customer, we'll automatically send you emails confirming your order and any changes you might make to your order – or to your personal details. We'll also contact you in the unlikely event that there's a problem with the payment or delivery of your order.